Frequently Asked Questions

We're based in Port Huron, Michigan, and serve the entire Thumb area and beyond. Travel is included within about 30 minutes of Port Huron. Past that, a travel fee applies, and we'll tell you the amount when you call or book.

On-site service is $75 per hour and remote service is $45 per hour. Jobs that involve a part or new hardware are quoted separately, and pricing may vary based on the type of job. Web development and managed IT are scoped through a free consultation rather than billed hourly.

No. There's no diagnostic fee and no minimum charge. Each job is billed for the time it takes.

If we can't resolve the problem, or it needs a part we don't have on hand, you're billed one hour at most. We'll also point you toward the best way to get it fixed or replaced.

Yes. We'll work out a quote with you first, and we'll talk it through with you if anything changes as the job progresses. We always ask before we replace parts or go beyond the estimate.

Either works. We can come to you, pick up and drop off your device, or meet you for a handoff.

Call us at (810) 356-7072 or book online through the scheduling link on any service page. Most appointments are same day, and we can always get to you within the week.

We're available Monday through Friday, 8 AM to 6 PM, and Saturday, 8 AM to 6 PM. Late-night emergency calls are available too. If an after-hours charge applies, we'll tell you before we come out.

Only if it's absolutely necessary. Most of the time we have you enter them yourself, so your information stays private and the work keeps moving.

No. We don't save or share your files or data. The only things we keep are your appointment details: name, address, phone number, and email.

We respect your privacy. We'll ask you to back up your information and to set aside anything you don't want seen, such as private documents, before we begin.

Yes. If something develops within 24 hours of your appointment that's related to the work we did, we'll come back out and resolve it at no charge. We don't offer warranties on the work itself, on the devices we work on, or on parts.

We accept cash, check, card payments (through our Chase business account or Square), and Zelle.

Mitchell, the owner, does the work personally. Occasionally he's joined by a trainee who is job-shadowing while in school. Mitchell has been working with technology his whole life, studied it in high school, and has been helping friends, family, and local businesses ever since.

Often, yes. Slowdowns commonly come from malware, a crowded startup, a full or aging drive, or too little memory. We'll find the cause, explain what we found, and talk through your options. We repair desktops and laptops for homes and small businesses throughout Port Huron and the Thumb area.

A reinstall can erase what's on the drive, so we talk it through with you first. We'll go over what needs to be preserved and the plan for protecting it, and we won't begin until you know what to expect.

Yes, we work on both.

Repairs are typically completed the same day. Cleanups depend on how much data is on the device.

We'll tell you. If replacing makes more sense than repairing, we'll say so and explain why.

Most of them, as long as replacement parts are available. Call us with the make and model and we'll confirm.

Whatever makes the most financial sense for you, and only with your agreement. We'll advise you on the right part for your device.

The repair itself is done the same day. Parts typically take about 10 business days to arrive, so the timeline depends mostly on getting the part.

We treat your data with care. We recommend backing up before any repair when you can, and we'll talk through any risk to your data before we begin.

We can't guarantee that your manufacturer's warranty will remain in effect after a repair. We don't warrant screens or devices. We stand behind the physical work we do, as described in our guarantee above.

Often, yes, especially for a cracked screen or a worn-out battery. We'll tell you honestly whether a repair makes sense or whether it's time to move on.

Yes. Part picking is part of what we do. Tell us what you'll use the PC for and what you'd like to spend, and we'll help you plan a balanced build.

You purchase the parts. We recommend talking with us before you buy anything so we can check compatibility.

Yes. Please talk with us before you purchase so we can confirm everything will work together.

Often, yes. Upgrades like more memory, faster storage, or a newer graphics card can make an existing PC feel new. We'll tell you whether upgrading or building new makes more sense.

Yes. You supply the devices, and we consult with you on a game plan first so you know exactly what's needed.

Most wall types. Masonry such as cinderblock is assessed case by case, so call us if you're unsure about your walls.

Yes, we can run cables inside walls. Depending on the job, that can involve drywall repair, and we'll talk through that with you beforehand.

That depends on what you want and what fits your budget. We'll help you compare options, including any subscription costs, before you buy.

Yes. You'll know how to use everything before we leave.

There are many possible causes, such as router placement, interference, outdated equipment, too many connected devices, or a problem with the line coming into your home. We take the time to find the actual cause, then explain it clearly before we change anything.

We work with the equipment you already have, and we'll advise you on anything extra you may need.

Dead zones are a common problem, and fixing them is part of what we do. We'll look at your layout and equipment and recommend the right solution. We help homes and offices around Port Huron and the Thumb area.

Yes, as long as your router supports it.

Some software-side network work can be done remotely. Device setup is done in person.

We can help. We'll work with you and your internet service provider (ISP) to get everyone on the same page.

Sometimes, but we can't promise it. It depends on the type of failure and how much damage there is. We'll be upfront about what's recoverable and what isn't, and we won't touch anything until you know the plan.

Stop using the device, and don't keep trying to power it on or save new files to it. Continued use can overwrite data that might otherwise be recoverable.

Pricing may vary based on the type of job. Physical drive recovery, or jobs that require replacement hardware, are quoted separately (parts + labor) when you call or book. If we can't recover your data, you're billed one hour at most.

Yes. File organization is part of our data management service. We'll work out a structure that makes sense to you and help set it up.

We'd rather solve it properly than hand you a quick patch that fails again next week. We'll find the cause and explain the fix.

Most brands. Call us with the make and model and we'll confirm.

We service both home and small-office printers and business copiers.

Yes, we can set up a shared printer so everyone in the office can use it.

We'll give you an honest recommendation on whether to repair or replace it. New hardware is quoted separately (parts + labor).

Basic websites start at $500. The price increases with the complexity of the site and any add-ons. Every project starts with a free consultation, and we stay transparent about cost throughout.

Yes. You own it. We'll stay on as admin or manage updates for as long as you want us to.

That depends on the hosting provider you choose and the needs of your site. We'll explain any ongoing costs up front.

Yes, if you'd like to. Some sites get complex, so we'll tell you honestly how much you can comfortably manage on your own.

You provide the photos. Tell us what you'd like the text to say, and we'll work it into a draft for your approval before anything is published.

We build sites with search visibility in mind, and SEO is part of our web work. No one can honestly guarantee a specific ranking, but we'll make sure the site is set up properly to be found, including in local searches around Port Huron.

Ongoing IT support, monitoring, and maintenance for your business. We flag anything that needs attention before it becomes a problem, not after. We support small businesses in Port Huron and the Thumb area.

It's scoped to your business rather than billed hourly. Schedule a free consultation and we'll go over exactly what fits and what it costs.